Shipping & Return Policy
1. Order Processing
Every Linktaq NFC card is custom-made based on the details, design, and profile information you provide at checkout. Production begins only after your order is confirmed and payment is successfully received via Razorpay. Please review your details carefully before confirming, as changes cannot be made once production has started.
2. Shipping Timeline
Orders are typically dispatched within 5-7 business days of order confirmation, which includes the time required to design, program, and quality-check your customized card. Delivery time after dispatch will depend on your location and the courier partner used, and will be communicated at the time of shipping along with a tracking ID where available.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.
4. Delays
While we strive to meet the estimated timelines above, delivery may occasionally be delayed due to courier logistics, regional restrictions, natural events, or other circumstances beyond our control. We will keep you informed in case of significant delays.
5. Returns, Exchanges & Cancellations
Returns and exchanges are not available for Linktaq cards. Each card is a customized, made-to-order product personalized with the details you supply, and cannot be resold or reused for another customer once produced. In line with standard practice for personalized/made-to-order goods, we are unable to accept returns or exchanges for reasons such as change of mind.
Orders cannot be cancelled once production has begun, as customization work starts promptly after confirmation.
6. Damaged, Defective, or Incorrect Items
Although returns are not accepted, we want you to receive a card that works perfectly. If your card arrives damaged, defective, or with incorrect customization due to an error on our part, please contact us within 48 hours of delivery with your order details and photos/video of the issue. We will review the claim and, where verified, offer a free replacement or refund at our discretion.
7. Non-Delivery
If your order does not arrive and tracking confirms it was lost in transit, please contact us so we can investigate with our courier partner and arrange a replacement or refund as appropriate.
8. Refunds
Approved refunds (for damaged, defective, incorrect, or undelivered orders) will be processed to your original payment method through Razorpay. Refund timelines depend on your bank/payment provider and typically reflect within 5-10 business days of approval.
9. Contact Us
For any shipping or order-related queries, please reach out via our Contact Us page.